Privacy Policy

Confidentiality of information and your right to privacy is one of our primary concerns. This Privacy Policy describes the guidelines we use to protect the information we collect about you during your visit to our web site, our support site, and from our services.  To request data deletion please use our Contact Us form.

Information we collect

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

Information you put into our website, registration pages, and other forms.

In common with other websites, log files are stored on the web server saving details such as the visitor’s IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor’s email and a username will be stored on the server.

Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
 • Secure access controls and authentication mechanisms
 • Regular security assessments and updates
 • Employee training on data protection
 • Breach notification protocols in accordance with applicable laws
 • Secure backup systems and disaster recovery procedures

How the Information is used

To provide the KPI Fire service.

The information is used to enhance the vistor’s experience when using the website to display personalized content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

  • You will only receive messages if you have explicitly opted in
     • We maintain timestamped records of all opt-in actions
     • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

  • You can cancel SMS notifications at any time by replying “STOP”
     • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
     • All opt-out requests are processed immediately.

Message Frequency & Content:

  • Message frequency varies based on your interactions with our business
     • Messages will be directly related to the services you have requested
     • We do not send promotional content without specific consent

Help & Support:

  • Reply “HELP” for assistance or contact us at }
     • Customer support is available during regular business hours

Carrier Information:

  • Standard message and data rates may apply
     • Carriers are not liable for delayed or undelivered messages
     • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

Google Ads
Google, as a third party vendor, uses cookies to serve ads.

Google’s use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties