The Hidden Cost of Bottlenecks — and How to Remove Them
Your business can have talented people, good technology, strong processes, and plenty of resources—and still struggle to perform at the level you expect. Projects take too [...]
KPI Fireside – Episode 79: Jonathan Lewis on The Story of New Work
The workplace has fundamentally shifted. If you’ve felt the friction of managing a team through unprecedented cultural changes, rising disconnection, and shifting employee motivations over the [...]
When a KPI Misses Its Target: What Should You Do Next?
Your KPI is red. Someone asks, “What are we going to do about it?” Before you launch a project, stop. A missed KPI target is a [...]
KPI Fireside — EP 78: Ram Sukumar on Scaling Continuous Improvement
Most continuous improvement programs start with good intentions. The harder part is making them stick—and scale. In Episode 78 of KPI Fireside, host Keith Norris sits [...]
Product Enhancements – Release Notes September 2026
Product Enhancements – Release Notes September 2026 We are happy to announce our September enhancements & fixes: Note: if you don't see the same thing [...]
AI, Lean, and the Future of Work: Cut Waste, Not People
We are living through a period of intense organizational anxiety. Walk through any corporate office, manufacturing plant, or virtual team meeting, and you will hear a version [...]
Business Improvement Methodologies Explained: Turning Strategy Into Results
Lean. Six Sigma. OKRs. EOS. Balanced Scorecard. Hoshin Kanri. OGSM. With so many business improvement methodologies and strategy-execution frameworks available, it can be difficult to know [...]
KPI Fireside – Episode 74: David Norris on Building a Culture of Improvement
In an episode of the KPI Fireside podcast, host Keith Norris sat down with David Norris, Deputy General Manager at Eagle River Water and Sanitation District [...]
Lead vs. Lag Measures: When Should You Use Each?
Most organizations have no shortage of metrics. The harder question is whether they are measuring the results they achieved or the actions that are likely to [...]
KPI Fireside – Episode 72: Marc Levinson on Shipping Containers & Lessons for AI
When we talk about artificial intelligence today, the conversation often revolves around massive tech breakthroughs, sudden displacement of labor, and unpredictable economic shifts. But history has seen [...]
Using the Theory of Constraints to Eliminate Bottlenecks
Imagine pumping twice as much fuel into a car that has a clogged fuel line. Does the car go twice as fast? Of course not. It [...]
Product Enhancements – Release Notes August 2026
Product Enhancements – Release Notes August 2026 We are happy to announce our August enhancements & fixes: Note: if you don't see the same thing [...]
KPI Fireside – Episode 71: Jhana Li on Founder Chaos to Scalable Systems
Growth is the ultimate goal for most startups and mid-sized businesses, but scaling rapidly often introduces an unwelcome guest: In a recent episode of KPI Fireside, host [...]
Strategy, Speed, and Success: Business Lessons From the Tour de France
Every July, the world's best cyclists set out on a journey of more than 2,000 miles through mountains, crosswinds, rain, heat, and exhaustion. While millions watch [...]
Goodhart’s Law: The Hidden Reason KPI Programs Fail
Every organization relies on metrics. Whether you're tracking revenue, customer satisfaction, production output, or the number of continuous improvement projects completed, KPIs help you understand whether [...]
Leveraging Cybernetics as a Business Method
What if the secret to fixing your broken business processes isn't a modern management trend, but a 1940s scientific discipline that combines biology, engineering, and mathematics? [...]